1. Background:

1.1. Carpet Fusion India Pvt. Ltd., a company incorporated under the Companies Act, 1956, having its registered office at [Insert Address], India, owns and operates the website www.carpetfusion.com and its corresponding mobile application (“Platform” or “Carpet Fusion” or “we” or “us” or “our”). We take the privacy of your information seriously.

2. Privacy Notice and Privacy Policy Overview:

2.1. This Privacy Notice & Privacy Policy is published in accordance with the Digital Personal Data Protection Act, 2023, and other applicable laws.

2.2. This Policy is legally binding between you and Carpet Fusion India Pvt. Ltd.

2.3. This Policy is effective upon your acceptance and governs the relationship between you and Carpet Fusion India Pvt. Ltd. for using our website and app.

2.4. The Policy explains the data we collect through our website, mobile apps (collectively “Platforms”), the purposes for collecting your data, third-party sharing, security measures, and your rights concerning your Personal Data.

2.5. You may withdraw your consent for the collection and use of your data at any time. However, note that withdrawal of consent may affect the provision of services dependent on that data. Withdrawal will not affect previous data processing.

2.6. Please read this Policy carefully. If you disagree with any part, refrain from using the Platforms.

3. Applicability:

3.1. This Policy applies to all visitors and users of our Platforms.

4. Definitions:

4.1. Consent Officer: Person responsible for managing and processing consent for data collection and withdrawal.

4.2. Cookies: Small files placed on your device by our Platforms to remember your preferences.

4.3. Data: Information that could identify you, including non-personal and personal data.

4.4. Data Processor: Entities that process your data on our behalf.

4.5. Personal Data: Any information that can identify an individual.

4.6. Processing: Operations performed on personal data, including collection, storage, use, sharing, and deletion.

4.7. Service Providers: Third parties with whom we share data to process information for specific purposes under a written contract.

5. Choice & Consent:

5.1. We require your consent for data collection, and you can withdraw it anytime, but this may affect services provided.

5.2. Consent must be free, informed, clear, and specific regarding data usage. You can refuse to provide data without penalty.

5.3. If the privacy policy changes or a new purpose for data collection arises, fresh consent will be sought.

5.4. Consent can be obtained electronically or through our Consent Officer.

5.5. Types of Consent: Consent may be provided by a guardian for children under 18, or by a nominee in case of serious illness or incapacitation.

5.6. You can terminate your account by contacting us at support@carpetfusion.com However, your data may remain stored even after account termination.

5.7. You can edit or remove your personal data through our website or app or via our Consent Officer.

6. Purpose of Collecting Data:

6.1. We collect, use, or process your data for the following purposes:

6.1.1. To create and manage your account on our Platforms.

6.1.2. To improve, personalize, and deliver our products and services.

6.1.3. To notify you about orders, updates, and promotional offers.

6.1.4. For internal analysis and research to enhance our offerings.

6.1.5. To comply with legal requirements or governmental requests.

6.1.6. To address queries, disputes, or grievances related to the Platforms.

6.1.7. To detect fraudulent or illegal activities.

6.1.8. For order deliveries, we collect personal details like your address, phone number, and email, which we share with our trusted service providers for delivery purposes.

7. Data We Collect:

7.1. We collect two types of data:

7.2. Personally Identifiable Data: Includes contact details (name, email, phone), transaction history, personal details (age, gender, occupation), and feedback on products/services.

7.3. Aggregate Data: Includes non-personally identifiable information like IP address, browsing history, device details, and usage patterns.

7.4. We do not store or access payment card details directly. Payments are processed securely via third-party payment gateways.

8. How We Collect Data:

8.1. We collect data when you register, purchase products, participate in surveys, or interact with our Platforms.

8.2. Automatic Collection: We automatically collect data via cookies, pixels, and other technologies to improve your experience.

8.3. E-mail Communications: By accepting the Terms, you agree to receive updates and offers via email or SMS. You can opt-out anytime.

8.4. Device Permissions: We may request permissions for notifications and storage access for enhanced platform functionality.

9. Minimum Necessary Uses & Disclosures:

9.1. We make reasonable efforts to limit the personal data we use or disclose to the minimum required for each purpose.

9.2. We will not share personal data with third parties without informing you and obtaining consent, unless required by law.