CANCELLATION, RETURN &REFUND POLICY

M/s carpetfusion Pvt. Ltd, a company incorporated under Companies Act, 1956 having its registered office at Basement, 20, Pusa Road, New Delhi- 110005, India (“Envogue”, ”CarpetFusion”, “site”, “we”, “us” or “our”) is managing and operating the websites www.carpetfusion.com and the corresponding mobile applications thereof (collectively referred to as the “Platforms”) through which it inter alia, offers various retail solutions, facilitates the online sale of a diverse range of carpets & rugs and bath & home accessories listed on the Platforms from time to time (“Products”) to the users of the Platforms (“User” or “Users” or “you” or “your”).

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the Platforms. While transacting on the Platforms, you can expect a hassle-free experience in returning, or canceling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

The Terms of Use, Terms of Sale, and Privacy Notice & Privacy Policy published on the Platforms shall be read by reference here. This cancellation, return, and refund policy (“CR&R Policy”), together with other policies, sets out our procedures and policies in accepting: (a) cancellation, (b) Product return once the Product is delivered to the User, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.

APPLICABILITY OF POLICY

By agreeing to use the Platforms and/or initiating a request for purchase of Product(s) on any of the Platforms, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platforms and forthwith leave and stop using the Platforms.
CarpetFusion reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User. Please note that we may, from time to time, change the terms of the Policy that govern your return, refund, or cancellation of an order for Products on the Platforms.
Any order of Product placed by the User after the policy change, then the revised Policy will be applicable to such order of Products. Hence, it is recommended that every time you wish to use the Platforms for the purchase of Products, please check the Policies to ensure that you understand the terms and conditions that apply at that time when you are placing any order for Product(s) offered for sale or sold on the Platforms. CarpetFusion will, at its sole discretion, notify the Users of any change in the Policy by posting a notice on the homepage of the Platforms.

TERMS FOR CANCELLATION, RETURN, AND REFUND OF ORDERS

1. Cancellation of Products:

You can cancel orders for Products prior to the orders of Products being shipped thereof.
Upon successfully placing an order for Products on the Platforms and after CarpetFusion has successfully handed over the Product(s) to its Logistic Partner, in case you change your mind in relation to a particular order of the Products (including instances of tampered/torn/opened Product packages at the time of delivery of Product), you may reject the shipment of such order of Products when our TSPs (Transport Service Provider) attempts the delivery of the order of Products at your address. For any help that you may need, you can always reach out to us at support@carpetfusion.com or via the Contact Us section on the Platforms.
On receipt of the cancellation request prior to the Products being packed and the invoice being generated, we shall cancel the order of Products and initiate the refund for the Products within 10 (ten) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds shall be subject to applicable policies and charges of the User’s bank/financial institution/payment gateway, as may be applicable.
The User is not allowed to cancel the order for Products after the Products have been packed and the invoice has been generated in relation thereof. If any User sends an email to us requesting the cancellation of the order for Products after the Products have been packed and an invoice has been generated in relation thereof, we cannot guarantee such order cancellation in case the Product is already packed and invoiced by the time we check and respond to the User’s email.
If at the time of delivery of an order of Products by our TSP the User notices or is aware that the Product package is either tampered and/or torn and/or open, then the User may reject the shipment of such order of Products when our TSP attempts the delivery of the order of Products at the User’s address and intimate the concern by emailing us at support@carpetfusion.com or contacting us via the Contact Us section on the Platforms.

2. Return of Products:

You may initiate the request for return of the Product if: (i) the product is above MRP of INR 999/-; (ii) the Product is damaged; (iii) both the Product and shipping package have been damaged; (iv) Product is defective or is not in working condition; (v) the Product is of bad quality; (vi) parts of the Product or accessory are missing; (vii) the Product ordered is different from what was ordered based on the Product description provided on the Platforms; or (viii) you are dissatisfied with the quality of purchased Product due to manufacturing defects (each referred to as “Non-Compliant Product”).
While raising a request for return on the Platforms, the User shall have the option to seek a refund of the amount paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Products being returned comply with the conditions set out under this Policy and are, among other conditions, with price tags intact, and all packaging material undamaged and unused. Such returned Product(s) should not carry stains or odor, dent, crack, cut, scratch, or folding marks.
You shall keep the Products in their unused, original condition, along with the original invoice/sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for the return of such Product subject to the terms of this Policy. In case we find that the returned Products do not meet the criteria mentioned under this Policy, we reserve the right to reject the returned Products and refuse refunds in relation thereof.
If you have received any Product which is subject to return in terms of this Policy, we suggest you immediately register a request in this regard on the concerned Platforms. You need to contact customer care within 48 hours of delivery in case you have received a damaged/tampered or partial order. After 48 hours, no claim can be made. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages, or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return of the Products. For such verification, we may request you to send us images of the damaged, defective, or Non-Compliant Products received and/or allow our personnel to schedule a visit to assess the damage, defect, or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit. You agree that our decision in relation thereof is final and binding on you.
Your return will be processed only when the conditions as may be stipulated by us in this Policy are fulfilled at the time of return of such Products, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage or defect to the Products having occurred post-delivery of the Products while in your possession, etc.